My "username" is not being accepted.
Make sure to use exactly 6 characters, and any
character must be upper or lower-case A to Z or 0 to
When I login the browser says to try again in a few minutes.
Too many users are hitting the server at the same
time. This should be a rare occurrence but if not,
check the "IDEAS News" to see if there was a server
problem. We may give you additional time to make up
for the lost time.
The program is not running.
The following are possible reasons for this:
1. Our server is down. This is rare but if so and
the downtime is more than 4 hours, we will extend
your expiry date by the time lost.
2. An ISP server is down. This will be beyond our
control but since many sites will be affected the
downtime should be small.
3. Your "temp internet files" memory is full. Use
your browser to clear the memory.
4. A slow connection can make it seem that the
program is not downloading; check that the
bandwidth is what you expect - you may need to
reboot your router or your ISP's POP may be
The program screen is too small.
In your screen settings, reduce the resolution of your
screen to SVGA (800x600) or even larger, VGA