My "username" is not being accepted.

Make sure to use exactly 6 characters, and any

character must be upper or lower-case A to Z or 0 to

9.

When I login the browser says to try again in a few minutes.

Too many users are hitting the server at the same

time. This should be a rare occurrence but if not,

check the "IDEAS News" to see if there was a server

problem. We may give you additional time to make up

for the lost time.

The program is not running.

The following are possible reasons for this:

1. Our server is down. This is rare but if so and

the downtime is more than 4 hours, we will extend

your expiry date by the time lost.

2. An ISP server is down. This will be beyond our

control but since many sites will be affected the

downtime should be small.

3. Your "temp internet files" memory is full. Use

your browser to clear the memory.

4. A slow connection can make it seem that the

program is not downloading; check that the

bandwidth is what you expect - you may need to

reboot your router or your ISP's POP may be

having difficulty.

The program screen is too small.

In your screen settings, reduce the resolution of your

screen to SVGA (800x600) or even larger, VGA

(680x440).